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Terms and Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means Henchman Limited; and
  • You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

  • Email info@henchman.co.uk and we will aim to respond within two working days; or
  • telephone on 03333 444229 between the hours of 0900-1700 Monday-Friday.

Who are we?

We are Henchman Limited, a company registered in England and Wales under company number: 03041025.

Our registered office is at: Unit 5 Broad Lane Farm, Sells Green, Seend, Melksham, England SN12 6RJ.

Our VAT number is: 641792819

The details of this contract will not be filed with any relevant authority by us.


    1. Introduction

    1. If you buy goods on our site you agree to be legally bound by this contract.
    2. This contract is only available in English. No other languages will apply to this contract.
    3. When buying any goods you also agree to be legally bound by:
      • extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
      • specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.

All of the above documents form part of this contract as though set out in full here.

            d. Certain clauses of this agreement only apply to consumer customers. These clauses include (but may not be limited to) clauses 2, 5, and 9.

     2. Information we give you

    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • read the acknowledgement email (see clause 4.3); or
      • contact us using the contact details at the top of this page.
    2. The key information we give you by law forms part of this contract (as though it is set out in full here).
    3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

     3. Your privacy and personal information

    1. OurPrivacy Policy is available at https://www.henchman.co.uk/privacy-policy.
    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with ourPrivacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

     4. Ordering goods from us

    1. Below, we set out how a legally binding contract between you and us is made.
    2. You place an order on the site via our website, by email or by telephone. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before we accept your order.
    3. When you place your order we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
    4. We may contact you to say that we do not accept your This is typically for the following reasons:
      • the goods are unavailable;
      • we cannot authorise your payment;
      • you are not allowed to buy the goods from us;
      • we are not allowed to sell the goods to you;
      • you have ordered too many goods; or
      • there has been a mistake on the pricing or description of the goods.
    5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
      • a legally binding contract will be in place between you and us; and
      • we will dispatch the goods to you.

     5. Right to cancel

    1. You have the right to cancel this contract within 14 days without giving any reason.
    2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax or email) using the contact details at the top of this contract.
    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

     6. Effects of cancellation

    1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    3. We will make the reimbursement without undue delay, and not later than:
      • 14 days after the day we received back from you any goods supplied; or
      • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    4. We will make the reimbursement using the same means of payment as you used for the initial transaction. We will only refund to a different means of payment if it is no longer possible to make the reimbursement to the original means of payment, i.e., expiry or cancellation of your credit card. You will not incur any fees as a result of the reimbursement.
    5. We may withhold reimbursement until we have received the goods back.
    6. If you have received goods:
      • we will collect large goods from you without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. You will be responsible for returning smaller items to us within 14 days from the day on which you communicate your cancellation. The deadline is met if you send back the goods before the period of 14 days has expired;
      • we will bear the cost of returning the goods if they are faulty or not as described. While we are happy to accept returns of items where you change your mind, you will be responsible for the costs of collection of or returning the items; and
      • you are only liable for any diminished value of the goods resulting from the handling or use other than what is necessary to establish the nature, characteristics and functioning of the goods.

      7. Delivery

    1. We use DX Freight and Tuffnels to deliver our
    2. The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
    3. If something happens which:
      • is outside of our control; and
      • affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods. Time shall not be considered of the essence.

    d. Delivery of the goods will take place when we deliver them to the address that you gave to us.

    e. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

      • let you know;
      • cancel your order; and
      • give you a refund.

    f. If nobody is available to take delivery, please contact us using the contact details [at the top of this page].

   g. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

   h. We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, click on the [insert details such as ‘key information’ button] at any time during the online checkout process.


8. Payment

    1. We accept the following payment methods: VISA, Mastercard, American Express, Klarna and BACS. We may agree to accept other payment methods for specific orders.
    2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or ourPrivacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    3. Your credit card or debit card will charged at the time of placing your order.
    4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
      • Verified by Visa;
      • Mastercard®SecureCodeTM; or
      • American Express SafeKey.
    5. If your payment is not received by us and you have already received the goods, you:
      • must pay for such goods within fourteen (14) days of delivery of the goods; or
      • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
    6. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
    7. Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
    8. The price of the goods:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate;
      • includes the cost of delivery within mainland United Kingdom
      • does not include the cost of:
        • delivery outside of mainland United Kingdom. The cost of delivery outside of the United Kingdom is calculated during checkout and will be displayed to you prior to completion of your order.

9. Nature of the goods

    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
      • are of satisfactory quality;
      • are fit for purpose; and
      • match the description, sample or model.
    2. We must provide you with goods that comply with your legal rights.
    3. The packaging of the goods may be different from that shown on the site.
    4. Any goods sold:
      • at discount prices;
      • as remnants; or
      • as substandard;

will be identified and sold as seen. Any such goods will be fit for their stated purpose.

    e. If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

      • we will let you know if we intend to do this but this may not always be possible; and
      • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.


10. Faulty goods

    1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • visit our webpage: https://www.henchman.co.uk/returns.
      • contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
    2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    3. Please contact us using the contact details at the top of this page, if you believe your goods are faulty

11. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

12. Limit on our responsibility to you

    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
      • losses that:
        • were not foreseeable to you and us when the contract was formed;
        • that were not caused by any breach on our part;
      • business losses; and
      • losses to non-consumers.

        13. Disputes

    1. We will try to resolve any disputes with you quickly and efficiently.
    2. If you are unhappy with:
      • the goods;
      • our service to you; or
      • any other matter,

please contact us as soon as possible.

   c. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

   d. The laws of England and Wales will apply to this contract.

        14. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.