We aim (and succeed over 90% of the time) to keep stock at all times and dispatch within 48 hours. Standard mainland UK delivery is a 3 working day system starting the day following dispatch. Overseas timescales and costs will vary.
We will post you a first class letter or email you on the day of dispatch with consignment details and courier contact details and how best to manage the process.
We suggest, if you might not be in, that you ring the courier for an estimated time of delivery. Further arrangements can be made with the courier at this point. Receiving the consignment letter from us indicates the product is due within 1 to 3 days. Please call the courier promptly. If having read our instructions and spoken with the courier you would like any further assistance please contact us.
A signature from a responsible person is required as proof of delivery by our courier - it could be a reliable neighbour. The courier will leave a card requesting you contact them if they go to deliver and find no one in. Delivery can then be reattempted again. Please note neither the courier nor Henchman will cover the cost of re-attempting delivery more than twice.
Only with a written request from ourselves or the customer should the courier leave goods unattended. Please do not request goods left unattended. They will not be insured against theft or damgage however it was incurred. Customers requesting goods left unattended without Henchman's permission do so at their own risk.
Kindly inform us if the courier leaves goods unattended and unsigned for with out your written request.
If you require your goods to be delivered on a Saturday. Please contact us for details as this service requires booking prior to dispatch