03333 444229  info@henchman.co.uk
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FAQs

Payment

When do I pay? Henchman Ltd require payment in full, in advance of dispatching your order.

How can I pay? Payment by cheque (made payable to Henchman Ltd) posted to Henchman Ltd, Glove Factory Studios, Brook Lane, Trowbridge, Wiltshire BA14 6RL, or master card, visa (credit or debit) are accepted.  American express is not accepted.

When is my money actually taken?  On orders received through the post Henchman will not take payment until the day your order is dispatched.  For orders taken on line or over the phone payment is taken at the time of order and we aim to dispatch within 48 hours.  Henchman aims to keep stock at all times - should stock be unavailable for a period of time and payment has already been taken from an online order, Henchman is happy, at your request, to put payment back into your account until dispatch. 

We can provide businesses with a Pro Forma invoice on request from which to raise payment; and will automatically email a VAT sales receipt as standard. 

Delivery

How much is delivery?  Delivery is included free of charge to mainland UK.  Please ask us for overnight, Saturday am or oversea options.

What is the delivery period?  Standard delivery is a three working day process.  We typically dispatch within 48 hours. 

What is the delivery process?  We will phone you or email you on the day of dispatch with consignment details and courier contact details, as well as details on how to manage the process.

If you might not be in during estimated arrival times, please ring the courier for an estimated time of delivery.  Further arrangements can be made with the courier at this point.  If having read our instructions and spoken with the courier you would like any further assistance please contact us.

Can I collect?  Yes, by appointment only please.  Please check product (and staff) availability before you set off.

Do I have to be at home to receive the goods?  A signature from a responsible person is required as proof of delivery by our courier - it could be a reliable neighbour.  The courier will leave a card requesting you contact them if they go to deliver and find no one in.  Delivery can then be attempted again.  Please note neither the courier nor Henchman will cover the cost of re-attempting delivery more than twice following initial attempt, or for goods lost having been requested left unattended.

Can I request the goods left unattended?  No, only with a written request from ourselves or the customer should the courier leave goods unattended. Please do not request goods left unattended. They will not be insured against theft or damage however it was incurred. Customers requesting goods left unattended without Henchman's permission do so at their own risk.

Kindly inform us if the courier leaves goods unattended and unsigned for without your written request.

Can goods be delivered overnight, early in the morning or on a Saturday?  Yes, but with an additional charge of approximately £25.00 - £35.00. This service requires booking prior to dispatch. Please contact us for details.

 

Delivery Problems - Please contact us if you have any problems.  We are here to help.

Data Security

Is my data held securely?   Yes. Henchman respects the need to keep your data secure in accordance with our Data Protection Responsibilities.   We operate on secure servers.  We do not sell or share our database with any third parties.  We are happy to remove your details in accordance with Data Protection laws if requested by you to do so.  Our website, payment processor (SAGE PAY), and banker (HSBC) are all international experts in their field, are secure and are fully qualified and recognised to take the latest measures to secure your data during transaction.

Do we give or sell your data?  We do not give or sell your data for marketing or sales use.  We only share information for the purpose of fulfilling an order, such as to the courier or the payment merchant.

Please ask us if you have any questions regarding your data on our database.

Health and Safety

Henchman puts health and safety first.  It is a broad area so if you have any questions it is best to talk with Tom Kitching at Henchman.  Henchman platforms conform to GPSR 1994 and to Working at Height Regulations 2005. 

Private householders are bound by Working At Height Regulations if they are paying anyone to work at any height in the home or garden and put themselves - as well as the operator - at risk if they provide unsuitable equipment for workers to use.

There is always risk when working at height.  A Henchman platform greatly reduces this risk.  However it is essential that it is used properly and with common sense and awareness.  Henchmans user guides prioritise safety.  Please ensure that you and all users of our products read and understand the user guide carefully before starting work.  Free extra copies can be obtained from the relevant product page on our website or by contacting Henchman Ltd

Product Viewing

Where can i see a product?  If you would like to see a product before purchasing the best places are at the Henchman office in Wiltshire (please call in advance) or at one of the shows Henchman go to during the summer.  There are also a small number of retailers with a demo Platform or Barrow which you can see.  See 'Try before you buy' link in 'Support' above.

Warranty

Please follow the link to the Product Warranty page.

Terms and Conditions

Please follow the link to the Terms and Conditions page.