Henchman hits the Heights in Brightpearl Lightning 50
Seend-based garden ladder specialist Henchman has been named as one of the fastest growing UK e-commerce brands in the Brightpearl Lightning 50 sponsored by Trustpilot.
Researchers from retail operating system Brightpearl tracked growth rates for hundreds of companies across England, Wales, Scotland and Northern Ireland during 2019-2020. Henchman is ranked at 31, appearing above many other well-known on-line brands including Biscuiteers, Fairfax and Favor and the Craft Gin Club.
It is estimated that over three million new people discovered the delights of gardening in lockdown and Henchman was on hand to give advice and help keep them safe whilst working at height on uneven or soft terrain.
Reporting an impressive growth for 2019-2020, the company puts its phenomenal performance down to having a range of top-quality products and offering a personal telephone service to customers alongside its extensive website.
Said Henchman Commercial Director Owen Simpson: “We are delighted to have made the Brightpearl Lightning 50. It has been very much a team effort with everyone pulling together to meet the huge volume of orders we received – and are still getting- over the past 12 months.
“Brand new gardeners often don’t know what equipment they need. The internet is a great way to shop, but for the novice gardener it can be hard to choose the most appropriate tools. When it comes to ladders, the number one priority is choosing the safest ladder for your garden and the type of tasks you plan to tackle, particularly if you are working at height on uneven ground.
“Our customer service team is now handling 2-3 times as many calls as pre-lockdown. We have recruited more staff and developed a ‘find a ladder for you’ selector tool on our website to assist those who prefer to buy online. Safety is our number one priority, so it is very re-assuring for us that we have the opportunity to speak to new and experienced gardeners in person. Whether people are working in the garden or carrying out DIY tasks in the home, choosing the correct ladder is key to keeping safe.
“We have found that often people go onto the website, have a look at the ladders and then call us to confirm they are looking at the right size of tripod or hi-step platform ladder, giving us, for example the height of the tree or hedge they are looking to prune. Our highly trained staff are far more than just call handlers, their in-depth knowledge ensures that customers get the best possible technical advice.”
Henchman ladders are designed by a dedicated team in the UK. The company has specialised in developing safety ladders and platforms for over 25 years and enjoys a 4.9 -star Trustpilot customer rating. It is the only company to manufacture wheeled hedge cutting platforms and pioneered the concept of ladders with adjustable legs and a wider platform rung for working on uneven terrain; delivering a safe alternative to the traditional stepladder that’s designed for flat, hard ground.
There is a Henchman safety ladder for every job from pruning a domestic hedge, to trimming five-metre-tall topiary sculpture, to the never-ending work of the professionals. Henchman customers include landscape gardeners, the general public, several Royal households, country estates and a host of other organisations ranging from the National Trust, the RHS, to schools, councils and sculpture parks. Henchman ladders are also used by Historic England on its training courses.
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