Online Offer!
Save £30.00
on any Compost tumbler just use promotion code 8CW when placing your order.
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Be Ladderwise!
Henchman plugs gap left by Government! Read more about our national campaign and download your free booklet. Had an accident involving a ladder? email us
New for 2008!
Hi-Steps Maxi and Minor join Safe Hedge Cutting platform range. Rain Catchers join the Water Recycling range.
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Frequently asked questions
If you are unable to find a satisfactory answer to your question please follow one of the contact us links to get phone and email details. We will update our FAQ section regularly.
Click on the category below that best suits your question.
Payment - Delivery - Delivery charges - Collection - Data security - Health and safety
- Product - Stock & leadtimes - Manufacture - Product viewing - Warranty - Terms and conditions
Henchman Ltd require payment in full in advance of dispatching your order. Payment by cheque (made payable to Henchman Ltd), or master card, visa, switch and maestro are accepted.
On orders taken in the post or over the phone Henchman will not take payment until the day your order is dispatched. For orders taken on line payment is taken at the time of order and we aim to dispatch within 48 hours. Henchman aims to keep stock at all times - should stock be unavailable for a period of time and payment already taken from an online order Henchman is happy, at your request, to put payment back into your account until dispatch.
We can provide businessess with a Pro Forma invoice on request and will intend to send a sales invoice as standard to businessess.
Customers will recieve confirmation of order dispatch and payment taken.
We aim (and succeed over 90% of the time) to keep stock at all times and dispatch within 48 hours, (except shredders - see next paragraph). Standard mainland UK delivery is a 3 working day system starting the day following dispatch. (Overseas timescales and costs will vary. Please contact us for a quote).
Shredder delivery - Our UK supplier keeps stock and tries to maintain a stock at all times. Your order will be sent from Henchman to our supplier within 48 hours. It will be dispatched from there to your local service agent within 48 hours, on a next day service. You service agent will call you within a week (to allow him time to prepare the product) of his reciept of the unit to make an arrangement for delivery at a convenient time). Therefore maximum overall delivery time is approximately 2 weeks.
We will post you a first class letter or email you on the day of dispatch with consignment details and courier contact details and how best to manage the process.
We suggest, if you might not be in, that you ring the courier for an estimated time of delivery. Further arrangments can be made with the courier at this point. Receiving the consignment letter from us indicates the product is due within 1 to 3 days. Please call the courier promptly. If having read our instructions and spoken with the courier you would like any further assistance please contact us.
Do I have to be at home to receive the goods?
A signature from a responsible person is required as proof of delivery by our courier - it could be a reliable neighbour. The courier will leave a card requesting you contact them if they go to deliver and find no one in. Delivery can then be reattempted again. Please note neither the courier nor Henchman will cover the cost of re-attempting delivery more than twice.
Can I request the goods left unattended?
No,
only with a written request from ourselves or the customer should the
courier leave goods unattended. Please do not request goods left unattended. They will not be insured
against theft or damgage however it was incurred. Customers requesting
goods left unattended without Henchman's permission do so at their own
risk.
Kindly inform us if the courier leaves goods unattended and unsigned for with out your written request.
Can goods be delivered overnight or on a Saturday?
Yes, but with an additional charge. This service requires booking prior to dispatch. Please contact us for details.
Delivery Problems
If you recieve no communication from Henchman within one week of placing your order please contact us.
If you have any problems recieving delivery firstly please ensure that you have read our letter/email containing guidance on how to manage the process, secondly please attempt to comunicate with the courier and if you can not get satisfactory answers from these two sources please contact us and we will be happy to help.
The standard delivery charge on our 3 day service for any one or two main units ordered at the same time is £30.00 to mainland UK. This does not increase if accessories are ordered with the main unit. The standard delivery charge for accessories on their own is £15.00.
For two to four main units the charge will be £60.00.
For five to six main units the charge will be £90.00
On orders of more than 6 main units please contact the office in advance.
Overnight, overseas, Saturday or multiple unit orders require a quote from the office. Please contact us.
You may collect your order in a suitable vehicle from Henchmans' office in Hampshire between 9 am and 5 pm Monday to Friday and on Saturday mornings during June to August from 9 am to 12pm.
We ask and strongly advise you to call in advance to make a collection arrangement. We cannot otherwise guarantee stock availability - in which case delivery and delivery charges will need to be opted for.
Henchman respects the need to keep your data secure in accordance with our legal Data Protection Responsibilities. We do not sell or share our database with any third parties. We are happy to remove your details in accordance with Data Protection laws if requested by you to do so. Our website, payment processor (Protx), and banker (HSBC) are all scure and are all fully qualified and recognised to take the latest measures to secure your data during transaction.
Please ask us if you have any questions regarding your data on our database.
Health and Safety
Henchman puts health and safety first. Henchman platforms conform to GPSR 1994 and to Working at Height Regulations 2005. All Henchman shredders conform to all required CE regulations. A brief summary of the relevant parts of these regulations can be read in the legislation section of our website.
Private householders are bound by Working At Height Regulations if they are paying anyone to work at any height in the home or garden and put themselves at risk if they provide unsuitable equipmet for workers to use.
There is always risk when working at height. A Henchman platform greatly reduces this risk. However it is essential that it is used properly and with common sense and awareness. Henchmans user guides prioritise safety. Please ensure that you and all users of our products read the user guide carefully before starting work. Free extra copies can be obtained from the relevant product page on our website or by contacting Henchman Ltd.
We will be happy to discuss any Health and safety queries you may have.
We have tried our best to make sure all necessary product information is contained within our brochure and/or our website. Nevertheless there may be a variety of questions you might want clarification on - please ask us and we'll answer as quickly as possible and usually within a couple of hours at the most.
Henchman aim to keep stock of all items at all times in order to be able to dispatch within 48 hours on a 3 working day service. Should there be a delay of more than two weeks we will inform customers of the expected dispatch date.
If you anticipate needing a product for a particular job at a particular time it would be advisable to give us as much notice as you can. Customers are asked to ring in advance of visiting our offices, particularly if they would like to collect a product because not all stock is kept at the offices' premises all the time.
All Henchman platforms are manufactured in the UK by fully qualified welders working for a company registered to the latest quality management systems - ISO 9001-2000.
All Henchman Barrows are manufactured in the UK under ISO 9001-2000.
All Rain Catchers are manufactured in the UK under ISO 9001-2000.
Henchman composters are manufactured in the USA under similar American standards. Over 250,000 composters have been sold world wide.
Henchman shredders are manufactured in Belgium and conform to all required European CE standards, whcih deal with quality and health and safety. Specific information is contained within the user guide supplied.
If you would like to see a product before purchasing the best places are at the Henchman office in Hampshire (please call in advance) or at one of the many shows Henchman and its sales agency go to during the summer. There are also a small number of retailers with a demo Platform or Barrow which you can see - please ask us for your nearest.
Please follow the link to the Product Warranty page.
Please follow the link to the Terms and Conditions page.
